Customer Service Benchmarking
The Benchmarking Network announced it will launch a new study in the area of Customer Service. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will focus on such areas as:
- Customer Service Response Time
- Handling Techniques
- Customer Service Into Profit Center
- Systems and Technology Used In Customer Service
- Outsourcing Opportunities
Other Customer Service Issues. To receive detailed information on the content and focus of the study, contact the AFBC Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.